Imprint

Information pursuant to § 5 Digital Services Act (DDG)

Provider

Contact

Email: support@alpenwarm.de

We usually reply to emails within 24 hours on business days. That's the fastest way to reach us — just write to us and we'll get back to you.

Consumer dispute resolution

We are neither willing nor obliged to participate in dispute resolution proceedings before a consumer arbitration board (§ 36 Consumer Dispute Resolution Act).

If you have a problem with your order, please write to us first at support@alpenwarm.de. In the vast majority of cases it can be sorted out without detours.

Liability for content

As a service provider, we are responsible for our own content on these pages in accordance with the general laws. However, we are not obliged to monitor transmitted or stored third-party information or to investigate circumstances that indicate illegal activity. Obligations to remove or block the use of information in accordance with the general laws remain unaffected. Liability in this regard is only possible from the point in time at which knowledge of a specific legal violation is obtained. As soon as we become aware of corresponding legal violations, we will remove this content immediately.

Liability for links

Our offer contains links to external websites of third parties, on whose content we have no influence. Therefore, we cannot assume any liability for this third-party content. The respective provider or operator of the linked pages is always responsible for their content. The linked pages were checked for possible legal violations at the time of linking; illegal content was not identifiable. As soon as we become aware of legal violations, we will remove such links immediately.

Copyright

The content and works created by us on these pages are subject to German copyright law. Duplication, processing, distribution and any kind of exploitation outside the limits of copyright require our written consent.

Legal / Business Information — International (UK, US, Canada, Australia, New Zealand)

The information above is our German-law notice (Imprint) for customers in Germany, Austria, Luxembourg, Switzerland and Liechtenstein. This section provides the equivalent business identification for customers in the United Kingdom, the United States, Canada, Australia and New Zealand.

Trading entity

AlpenWarm is operated by:

Contact

Email: support@alpenwarm.de
We usually reply within 24 hours on business days.

What this means for you

YW Commerce Ecomfly Limited is a company registered in Hong Kong. It sells to customers in your country on a cross-border basis; it does not have a local registered office, director, or agent in the United Kingdom, the United States, Canada, Australia or New Zealand. Contracts, returns and support are handled centrally by email as set out above.

Nothing in this notice limits any right you have under the mandatory consumer-protection law of the country in which you live — see our Terms of Service for how that applies to your order.